AppReclaim — Terms of Service
Contract for use of the AppReclaim SaaS platform
These Terms of Service ("Terms") govern access to and use of the AppReclaim SaaS platform, websites, APIs, connectors and related services (collectively, the "Service") provided by AppReclaim LLC ("AppReclaim"). "Customer", "you", or "your" means the individual or entity accepting these Terms.
Plans and features are listed in the portal. Terms may be monthly or multi‑year. Order Forms (if any) supplement these Terms.
Fees are billed in advance via Stripe. Auto‑renew unless canceled before term end. Taxes are your responsibility. Price/feature changes with notice; proration on mid‑term changes. Non‑payment may suspend service after a 7-day grace period for failed payments.
One-time audits are non-refundable once the scan has run. Subscriptions can be canceled anytime; cancellation stops future charges and access continues until the end of the paid period. See our Subscription Agreement & SLA for complete refund policy details, including terms for one-time audits and add-on purchases.
You agree not to, and will not permit any user to:
We may suspend access where we reasonably believe these restrictions are being violated.
You own Customer Data. You grant AppReclaim a limited license to process it to provide, maintain, improve the Service, comply with law, and prevent abuse. You are responsible for legality and notices/consents. Third‑party services are governed by their terms.
AppReclaim's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google Workspace data to provide license analytics, idle-seat detection, and optimization features visible in your portal. We do not sell that data, use it for advertising, allow humans to read it (except with your explicit consent, for security purposes, to comply with law, or where the data has been aggregated and anonymized), or use it to develop, improve, or train generalized/non-personalized AI/ML models.
AppReclaim uses Microsoft Graph APIs strictly to deliver the license analytics, optimization, and reclamation features you authorize. We do not use Microsoft 365 data for advertising or to train generalized AI/ML models. OAuth scopes are limited to those necessary for the requested feature set and are documented in-product before consent.
AI produces summaries, recommendations, health scores, and optimization suggestions only. Execution (reclaim/downgrade/restore) is performed by deterministic connectors or by your admins after explicit approval. Audit logs record recommendations, approvals, and results. Restore paths exist where supported by the underlying platform.
AppReclaim does not make decisions that produce legal or similarly significant effects about an individual based solely on automated processing (within the meaning of GDPR Article 22). All reclaim, downgrade, disable, or reassignment actions require explicit human approval by an authorized admin before execution.
See Subscription Agreement & SLA for uptime, response, maintenance, and credits.
Reasonable care for confidential information; RBAC, encryption in transit (TLS 1.3) and at rest (AES-256), monitoring, backups, and secure secret storage. You manage tenant‑side access and credential hygiene.
Privacy Policy applies. Where we act as processor, the DPA (roles, instructions, security, sub‑processors, breach notice, deletion/return, audits) applies.
We retain ownership of the Service; you grant feedback license.
Service is provided "as is" and "as available"; all implied warranties disclaimed to the fullest extent permitted by law.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data. Each party's aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by Customer to AppReclaim in the twelve (12) months preceding the event giving rise to liability.
Carve-Outs: The foregoing limitations do not apply to (a) a party's gross negligence or willful misconduct, (b) breach of confidentiality obligations, (c) Customer's payment obligations, (d) Customer's indemnification obligations under Section 14, or (e) infringement of the other party's intellectual property rights.
You indemnify AppReclaim for misuse, legal breaches, and infringing Customer Data/configurations.
Suspension/termination for breach, non‑payment, security risk, or legal requirement. Upon termination, export available; deletion/return per Privacy Policy/DPA. Survival of key sections.
State of Colorado, USA; exclusive venue in Colorado courts.
AppReclaim respects intellectual property rights and responds to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA).
If you believe content on the Service infringes your copyright, send a written notice including: (1) a physical or electronic signature of the rightsholder or authorized agent; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the allegedly infringing material and information sufficient to locate it; (4) your contact information; (5) a statement that you have a good-faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the rightsholder's behalf.
Designated Agent: Joshua Abel, AppReclaim LLC, 4545 E Warren Ave, Denver, CO 80222, USA — legal@appreclaim.com. Counter-notices follow the procedures in 17 U.S.C. § 512(g).
Material changes notified via Service or email; continued use equals acceptance.
Force majeure, assignment, severability, waiver.
Contact Joshua Abel at legal@appreclaim.com or mail 4545 E Warren Ave, Denver, CO.
These documents form part of your agreement with AppReclaim:
From time to time we may make pre-release, beta, preview, or "early access" features available, identified as such in-product. These features are provided "as is" without warranty, may change or be discontinued at any time without notice, and are not covered by service-level commitments or credits. Use of beta features is at your discretion.