Scope: Subscription terms, billing, refunds, support, uptime, maintenance, and credits for all AppReclaim service offerings.

1. Subscription Term & Renewal

Monthly or 1/3/5‑year terms available; auto‑renews at then-current rates unless canceled in writing before term end. You may cancel at any time through your account settings or by contacting support@appreclaim.com.

2. Fees & Payment

Advance billing via Stripe
Arrears billing for usage-based add‑ons where applicable
Late fees (1.5% monthly) and service suspension possible for non-payment
All fees are non-refundable except as provided in Section 2A below

2A. Refund Policy

30-Day Money-Back Guarantee: We stand behind our service. If you're not satisfied, we'll make it right.

Subscription Plans (Starter, Growth, Scale, Partner Tiers)

Monthly Plans: Full refund available within 30 days of initial subscription. After the 30-day period, no refunds for partial months; cancel anytime to prevent future charges.
Annual Plans: Full refund available within 30 days of initial subscription. After 30 days, prorated refund available for the unused portion of the annual term upon request.
Multi-Year Plans: Full refund within 30 days of initial subscription. After 30 days, prorated refund for unused full years remaining on the contract.

One-Time Audit Purchases

Full refund available if requested before a scan is initiated
No refunds after scan initiation, as service has been substantially delivered
If technical issues prevent scan completion, full refund or credit for future use at your choice

Add-On Purchases

Client slot add-ons (MSP Partners): Prorated refund for unused slots upon downgrade request
Usage-based overages: Non-refundable as services have been consumed

How to Request a Refund

Contact support@appreclaim.com with your account email and refund reason. Refunds are processed within 5-10 business days to the original payment method.

2B. Free Trial Terms

Trial Duration: 14-day free trial available for subscription plans where offered
Trial Features: Full access to plan features during trial period
No Payment Required: No credit card required to start a trial
Conversion: At trial end, you may subscribe to continue or your access will revert to free tier capabilities
Data Retention: Trial data is retained for 30 days after trial expiration to allow subscription activation
Trial Limitations: One trial per organization; trials may not be combined with other promotional offers

3. Plan Limits & Entitlements

Integrations, optimization rules, API access, exports, and admin seats vary by plan tier. Current entitlements are displayed in your portal dashboard.

3A. MSP Partner Plans

MSP Partner subscriptions (Starter Partner, Professional Partner, Enterprise Partner) include:

Client Slot Allocations: Base client slots per tier with optional add-on purchases
Multi-Tenant Dashboard: Unified view across all client organizations
White-Label Reports: Custom branding on PDF reports and client-facing materials (Professional and Enterprise tiers)
White-Label Portal: Custom domain and full branding (Enterprise tier)
PSA Integration Access: ConnectWise, Autotask, HaloPSA, Syncro, Kaseya BMS, SuperOps, Atera (Professional and Enterprise tiers)
Priority Support: Dedicated partner success resources (Enterprise tier)

MSP entitlements are detailed in the partner portal and may differ from direct customer plans.

3B. One-Time Audit Purchases

One-time audit purchases (M365 Audit, Google Audit, Dual Audit) include:

Single platform scan with full idle seat detection
Write OAuth access for reclaim/downgrade execution
30-day portal access for review, analysis, and action execution
PDF report with AI-powered insights and recommendations
Email support during the 30-day access period

One-time purchases do not include recurring access, scheduled scans, automation rules, or API access. Portal access expires 30 days after purchase.

3C. Free Scan Terms

Free scans (M365 Free Scan, Google Free Scan) include:

Read-only OAuth access for license discovery
Idle seat identification and savings projections
Summary dashboard with high-level findings

Free Scan Limitations

No Write Access: Free scans do not include action execution (reclaim, downgrade, restore) capabilities
No Detailed Export: User-level data export requires upgrade to paid subscription or one-time audit
Limited History: Free scan results retained for 90 days
Single Scan: One active free scan per platform per organization

Free Scan Data Retention

Free scan data inactive for 12 months may be subject to deletion
30-day advance notice sent before any data deletion
Subscribe to a paid plan to retain scan data indefinitely

4. Support & Response Targets

Priority	Example	Target Response
P1 Critical	Service down, security breach indicators	4 business hours
P2 High	Degraded function, no workaround available	1 business day
P3 Normal	Minor issue, feature request	2 business days

Support available via email (support@appreclaim.com) and in-app chat during business hours (9am-6pm MT, Monday-Friday).

5. Availability

Uptime target: 99.9% monthly availability
Scheduled maintenance: Off-peak hours with 48-hour advance notice
Emergency maintenance: As needed with reasonable notice

6. Credits

Service credits for downtime below target due to causes within our control:

Monthly Uptime	Service Credit
99.0% - 99.9%	5% of monthly fee
95.0% - 99.0%	10% of monthly fee
Below 95.0%	20% of monthly fee

Credits are sole remedy for downtime; must be requested within 30 days of incident.

7. Security & Privacy

Security measures align with industry practices including encryption, access controls, and monitoring. Privacy Policy and DPA govern personal data processing. See our Security and Trust Center pages for details.

8. Termination for Cause

30‑day cure period for material breach; data export available for 30 days post-termination; deletion/return per Privacy Policy and DPA.

9. Governing Law

State of Colorado, USA; exclusive venue in state and federal courts located in Denver, Colorado.